My worst air travel experience
With a group of friends, in April of 2022 I did a dream trip to view the launch into space of astronaut Samantha Cristoforetti at Kennedy Space Center in Florida.
We flew Turkish Airlines from Malpensa, Italy, to Miami, USA via Istanbul. Although the airline food was better than average and the staff helpful, a number of issues made the flights unpleasant and stressful: broken, confusing, and limited website and mobile app that didn't issue boarding passes, forcing us to long lines at check-in desks; hard, uncomfortable seats that hurt our butts; unresponsive and miscalibrated touch screens of the in-flight entertainment systems; tight margins for connecting flights; delays that forced us to mad rushes for chilometers at Istanbul's airport to catch connecting flights at impossibly far gates; too many passengers not wearing face masks, or wearing them incorrectly, while the flight crews didn't care much.
On top of that, our baggage didn't arrive with the return flight. Most of us got the baggage soon, but one of my friends is still waiting for his.
I'm not sure I'll ever fly Turkish Airlines again.